Successful Process Mining Projects

Driving blind and too fast (or not fast enough) Most organizations have a hard time seeing where their performance lacks. They see the metrics from the past but don’t have visibility into how these numbers were produced. What went well, and what did not go so well (and why)? Do organizations measure the performance of their processes? Well, often I see only some lagging metrics being measured. There are just a few organizations that actually have their processes formally designed (in the form of process models). And those who do might see them only as an exercise to appease management or regulators. This creates interesting results when it comes to audits—some poor souls figuring out what actually happens, which might lead to regulatory notes that you have not made enough progress or even to hefty fines. Overall, I am missing an awareness of the need to measure what you are doing. Some smart person once said, “You can only measure what you see,” and how boring would a football match be